Privacy Policy

Last Updated: July 2026

At Techodep, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or use our services.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and shared, and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Name
  • Billing address
  • Shipping or delivery address
  • Email address
  • Phone number
  • Order and transaction details
  • Products purchased or added to the cart
  • Account information, where an account is created
  • Customer support communications
  • IP address and basic device/browser information
  • Website usage and technical information

We collect information that is reasonably necessary to operate our online store, process orders, provide customer support, maintain website security, and improve our services.

2. Information Collected When You Place an Order

When you purchase a product from Techodep, we may collect information necessary to process and fulfil your order, including your name, contact information, billing details, delivery address, selected products, order value and payment status.

This information may also be used to provide order confirmations, invoices, shipping updates, customer support, returns, replacements and refunds.

3. Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Depending on the payment method used, payment information may be collected and processed directly by the applicable payment service provider. Techodep does not necessarily receive or store complete card, bank account, UPI or other sensitive payment credentials.

Payment providers process information according to their own privacy policies, security practices and applicable laws.

4. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.
  • Arrange shipping and delivery.
  • Process payments, cancellations, returns, replacements and refunds.
  • Send order confirmations and transaction-related communications.
  • Respond to customer questions and support requests.
  • Create and manage customer accounts.
  • Prevent fraud, misuse and unauthorized transactions.
  • Maintain and improve the security and performance of our website.
  • Understand how customers use our website and services.
  • Comply with applicable legal, accounting and regulatory requirements.
  • Send marketing communications where permitted and where appropriate consent has been obtained.

5. Shipping & Delivery Partners

To fulfil an order, we may share necessary information with courier, logistics, postal or delivery service providers.

This may include information such as your name, delivery address, phone number, email address, order reference and other information reasonably required to deliver your order.

6. Service Providers

Techodep may use trusted third-party service providers to operate various parts of our business and website.

These may include providers of:

  • Website hosting and infrastructure
  • Payment processing
  • Shipping and logistics
  • Email and communication services
  • Website analytics
  • Security and fraud prevention
  • Cloud storage and backup
  • Accounting and business administration services

We may provide these service providers with information reasonably necessary for them to perform their services.

7. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and improve your shopping experience.

For example, cookies may be used to remember items in your shopping cart, maintain login sessions, save preferences, improve website performance, support security features and understand website usage.

Some cookies may also be set by third-party services used on our website. Where required, users may be provided with choices regarding non-essential cookies.

8. WooCommerce

Techodep may use WooCommerce to provide online shopping functionality.

WooCommerce and related extensions may process information required to manage products, shopping carts, customer accounts, orders, checkout, payments, shipping, taxes, refunds and other e-commerce functions.

9. Analytics

We may use analytics technologies to understand how visitors interact with our website.

Analytics information may include pages visited, approximate location based on IP address, device type, browser type, referring website, session information and interactions with website features.

This information helps us improve website performance, usability, products and services.

10. Marketing Communications

Where permitted by applicable law, Techodep may send customers information about products, offers, updates or services.

Where consent is required, marketing communications will be sent based on the customer’s consent. Customers may withdraw their consent or unsubscribe from marketing communications using the available unsubscribe option or by contacting us.

Essential communications relating to an order, payment, delivery, security or customer service may still be sent when necessary.

11. How We Share Personal Information

We do not sell personal information as part of our normal business operations.

Personal information may be shared where reasonably necessary with service providers involved in operating Techodep, processing payments, fulfilling orders, delivering products, maintaining our website, preventing fraud or providing customer support.

Information may also be disclosed when required by applicable law, regulation, court order or lawful request from a competent authority.

12. Data Security

Techodep takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account passwords and login credentials confidential.

13. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, dispute resolution, fraud prevention and compliance with applicable legal requirements.

Retention periods may vary depending on the type of information and the applicable legal or business requirement.

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to request access, correction, updating or erasure of certain personal information.

You may also have rights concerning consent and grievance redressal where applicable.

Requests can be submitted using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before processing certain requests.

15. Children’s Privacy

Techodep’s online store is not intended to knowingly collect personal information from children without appropriate authorization where required by applicable law.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter.

16. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Techodep is not responsible for the privacy practices, security or content of independent third-party websites. We encourage users to review the privacy policy of any third-party service they use.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technologies or applicable legal requirements.

The updated version will be published on this page with the revised Last Updated date.

18. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations in India, including applicable data protection and consumer protection requirements.